Privacy Policy

Last updated: May 31, 2026

Subforless ("we," "our," "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

Information you provide directly

  • Account information: Email address and password when you register.
  • Order information: The plans you purchase and your wallet balance.
  • Communications: Messages you send us through support channels.

Information collected automatically

  • Usage data: Pages you visit, actions you take, time spent on our site.
  • Device information: Browser type, operating system, IP address (anonymized).
  • Analytics: Aggregate usage statistics via Google Analytics.

Information from third parties

  • Payment processor: We receive transaction confirmations from NOWPayments (our crypto payment provider). We do not store cryptocurrency wallet addresses or transaction details ourselves.

What we deliberately do NOT collect

  • Government-issued identification.
  • Credit card or banking information.
  • Phone numbers (unless you provide one in support communications).
  • Physical addresses.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Send transactional emails (order confirmations, renewal reminders, support replies).
  • Provide customer support.
  • Detect and prevent fraud or abuse.
  • Improve our service through aggregated usage analytics.
  • Comply with legal obligations where applicable.

3. How We Share Your Information

We share your information only in these limited circumstances:

  • Service providers: We share necessary information with our payment processor (NOWPayments), email delivery service (Resend), live chat (Tawk.to), and hosting/analytics providers (Vercel, Supabase, Google Analytics).
  • Legal compliance: If required by valid legal process (subpoena, court order).
  • Business transfers: In the event of a merger, sale, or asset transfer.

We do not sell your personal information to third parties for advertising or marketing purposes.

4. Data Retention

We retain account information for as long as your account remains active and for a reasonable period afterward in case you wish to reactivate. You may request deletion of your account at any time by contacting support@subforless.com.

Some information may be retained longer where required by law or for legitimate business purposes (e.g., fraud prevention, financial records).

5. Cookies and Tracking

We use:

  • Essential cookies: Required to authenticate users and maintain sessions.
  • Analytics cookies: Google Analytics tracks aggregate usage; you can opt out using browser settings or the Google Analytics opt-out extension.

Our live chat provider (Tawk.to) may also set cookies to provide chat functionality.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information ("right to be forgotten").
  • Export your information in a portable format.
  • Opt out of marketing communications (we send only transactional emails by default).

To exercise these rights, contact us at support@subforless.com.

7. Data Security

We implement reasonable technical and organizational measures to protect your information:

  • HTTPS/TLS encryption for all data in transit.
  • Encrypted database storage.
  • Password hashing using industry-standard methods.
  • Restricted access to systems handling personal data.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately and we will delete it.

9. International Users

Subforless operates internationally. Your information may be transferred to and processed in countries other than your own, including the United States. By using our Services, you consent to these transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date. Material changes will be communicated through email or a prominent notice on our site.

11. Contact Us

For questions or concerns about your privacy, contact us at support@subforless.com.

The short version: We collect only what we need (email + order info), we use cryptocurrency to avoid handling sensitive payment data, we don't sell your information, and you can delete your account anytime.